Refund
Policy

Elitethenics coaching is built for you individually. Your assessment, training program, and nutrition plan are produced specifically for your body, schedule, and goals, and delivered as soon as onboarding is complete. Because of this, coaching is treated as a delivered digital service rather than a returnable product.

You may request a full refund within 7 days of your initial purchase, provided your custom training and nutrition plan has not yet been delivered to you.

Once your personalized plan has been delivered, that coaching cycle is non-refundable, because the work has already been produced and handed over.

• Coaching months that have already been completed or are in progress.
• Training programs, nutrition plans, and skill roadmaps already delivered.
• Consultation, check-in, and form-review calls that have taken place.
• Discounted, bundled, or promotional packages, unless stated at purchase.
• Cancellations made because of a change of mind after plan delivery.

Results are not guaranteed and are not grounds for a refund. Coaching outcomes depend on your consistency, effort, recovery, and adherence to the plan.

We will always review a request in good faith where coaching was not delivered as promised — for example, plans that were never sent, or repeated failure to provide the check-ins included in your program.

Where a service was only partly delivered, a pro-rata refund of the unused portion may be issued instead of a full refund.

Physical products purchased from the Elitethenics shop are handled separately from coaching. Unused items in their original packaging can be returned within 14 days of delivery, with the buyer covering return shipping unless the item arrived damaged or incorrect.

Damaged or incorrect items are replaced or refunded in full — email a photo of the item and your order number and we will sort it out.

Email Elitethenics.biz@gmail.com with the subject line "Refund Request" and include:

• Your full name and the email used at purchase
• Your order or booking reference and purchase date
• A short explanation of the reason for the request

You will get a response within 2 business days. Approved refunds are processed back to the original payment method within 5–10 business days, depending on your bank or card provider.

Please contact us before opening a dispute with your bank. Most issues are resolved quickly by email, and a chargeback filed without prior contact may result in the loss of access to current and future programs.

For cancelling, pausing, or rescheduling, see our Cancellation Policy.